At K12 Facilities Forum, we host candid, off-the-record discussions on the real challenges facing school operations leaders. These sessions have always been closed-door and unrecorded — until now.

With a promise of anonymity, we're able to share one of these conversations without compromising what makes them valuable.

COOs, facilities chiefs, and operations leaders from districts of every size came together to tackle a deceptively simple question: what's the biggest challenge you're dealing with right now?

The answers cut across funding, security, mental health, staffing, and the day-to-day reality of running operations in a sector that's expected to do more with less every year.

Here's a look at the ideas, workarounds, and open questions that came out of the room.

Unfunded Mandates Are Reshaping Every Budget

Leaders across the country are being handed state mandates for security upgrades — fences, doors, cameras, vestibules — without the recurring funding to maintain them:

  • One leader put it bluntly: states pass the law, schools eat the cost.
  • Even popular mandates, like recent anti-distraction (cell phone) laws, rarely come with sustainability funding attached.
  • Safety, leaders argued, can't be defined narrowly. Air quality, safe playgrounds, and functioning HVAC are safety issues too — and they're all competing for the same dollars.

The recurring frustration: capital funding gets you the upgrade, but nothing covers the cost of keeping it working five years later.

Safety Is a Layered Problem, Not a Hardware Problem

There was strong consensus that no single tool — no camera system, no door lock, no officer — solves school safety. What works is a layered approach:

  • Physical security and access control as the foundation.
  • Student empowerment programs ("see something, say something") as the first line of intelligence.
  • Trained staff who actually follow protocols — not prop doors open for convenience.
  • Mental health teams identifying at-risk students before a crisis.
  • Strong teacher-student relationships, because teachers are often the first to notice something is off.

One leader summed it up: the most expensive security system in the country fails the moment a teacher props a door open to cool off a hot classroom. The "human element" is both the biggest asset and the biggest vulnerability.

Mental Health Is Moving From Reactive to Proactive

Several leaders described a shift in how they think about prevention:

  • Threat assessment teams meeting daily to review tips, social media activity, and teacher reports.
  • Home check protocols for students flagged as at-risk.
  • Intentional efforts to identify students who aren't discipline problems — the internalizers who don't act out but are quietly struggling.

The challenge isn't always identifying the students who externalize. It's building systems that catch the ones who don't.

Staffing Shortages Are Hitting Operations Hardest

While teacher pay raises get the headlines, operations leaders are quietly losing the labor war:

  • Bus drivers, custodians, food service workers, and school police are increasingly hard to recruit and retain.
  • State-mandated teacher pay raises often exclude these roles, widening the gap.
  • High turnover undermines safety too — relationships with students are how staff spot trouble early, and you can't build relationships through a revolving door.

One leader pointed out that you can have all the security cameras in the world, but if you can't get kids to school in the morning, none of it matters.

Complacency Is the Quiet Threat

Multiple leaders flagged complacency as the issue that keeps them up at night:

  • Districts have to get security right every day. An attacker only needs to succeed once.
  • New school design is starting to bake in modern security from the ground up, rather than retrofitting.
  • Communicating the why behind protocols matters as much as the protocols themselves. Staff who understand the reasoning don't bypass the system.

Reunification Is the Hardest Problem No One Talks About

Reunification planning — the protocol for getting students back to families after a critical incident — emerged as one of the most underdiscussed challenges:

  • Parental panic is the wild card. Protocols that keep students out of sight are critical.
  • Geography compounds the problem. Sprawling districts can stretch dozens of miles end to end, making regional reunification sites hard to identify.
  • Real-world non-shooting emergencies (bomb threats, weather events) have become valuable rehearsals for the real thing.
  • Cell phone restrictions have been described as a "blessing" during crises — fewer panicked calls, fewer rumors, more control.

Active Assailant Drills Have a Lunchtime Problem

A drill conducted during an unstructured period — lunch — surfaced a major gap:

  • When students aren't in classrooms, they can flee in any direction, including off campus.
  • Accountability becomes nearly impossible when students scatter into the surrounding community.
  • Most drill protocols assume students are in a structured environment. Reality doesn't always cooperate.

The takeaway: drills during unstructured times are uncomfortable, but they're the ones that reveal real vulnerabilities.

Special Needs Students Add a Layer Most Plans Miss

A parent of a child with autism, also working in the industry, raised a challenge that doesn't get enough airtime:

  • Keeping ESE (Exceptional Student Education) students quiet and still during a lockdown can be nearly impossible.
  • Standard lockdown training often assumes a compliant student body. The reality in self-contained classrooms is different.
  • Industry is starting to respond — furniture designed to double as barricades is one example — but planning needs to start with inclusion from the beginning, not as an afterthought.

Operations Is the Foundation, Not the Footnote

A theme that ran through the entire conversation:

  • Students can't learn if they don't feel safe.
  • Students can't learn if the classroom is 90 degrees.
  • Students can't learn if the bus didn't show up.
  • Operations is academic strategy. Leaders need to keep making that case to legislators and boards who too often see facilities and transportation as cost centers rather than learning infrastructure.

Open Questions & Lingering Risks

  • How do districts fund the maintenance of security mandates after the capital dollars are spent?
  • What's the right protocol for accounting for students during unstructured-time emergencies?
  • How do we identify and support the students who are struggling but invisible — the ones not causing problems?
  • How do we build inclusive emergency plans that work for students with disabilities from day one?
  • How do operations leaders make the case to legislators that HVAC, transportation, and food service are academic priorities, not overhead?

And One Last Truth

If there was one thing every leader in the room walked away with, it wasn't a solution — it was the reminder that no one is dealing with this alone.

That's the whole point of these conversations. Not to fix everything in two hours, but to swap notes with the only people in the country who understand the job. To leave with a few new ideas, a few new contacts, and the quiet reassurance that the problems you're wrestling with aren't yours alone.

Tracey Lerminiaux

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Tracey Lerminiaux is a content and conference producer for influence group focused on healthcare, higher education, and hospitality. She's a lifelong learner that loves connecting intriguing minds and hearing a good story. Though, if a cute dog crosses her path, all bets are off and she will be stopping to say hello

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